Dear Valued Homeowner,

Now that your project is complete and the dust is settling, we hope you are enjoying your home improvements.
Our goal is to provide superior customer service as well as perform top quality work.  This is something we take very seriously.  To help achieve this goal, we depend on input from our best source, our customers.  Listed below is a survey requesting your candid feedback. The information you provide will help ensure we focus on the things most important to our customers.
We ask that you take a few moments, grab a cup of coffee and reflect on the whole construction experience.  Please complete the survey at your earliest convenience.  Your complete openness and improvement suggestions are appreciated.  Once the survey is received, you will be sent a $10.00 coffee gift card for your time.
Our commitment to serve you continues as long as you are in the area.  Feel free to contact us at any time.  We know how important your home is to you and we consider it a privilege to have been trusted with your home.
Thank you for your time and the opportunity to work with you.

Warm Regards, 

Charles A. Russell CGR, CAPS
President


Please evaluate Westhill's work or service noted by checking the appropriate answer.



Name :

Address:

City:

State: Zip Code:

Date:


Please rate us accordingly: 1 = Excellent, 2-4 = Average, 5 = Poor

Consideration

Westhill's staff gave me personal attention, kept my best interests at heart, understood my specific needs and made it easy to deal with them.

1 2 3 4 5

Communication

I received prompt, courteous service when I fiirst contacted Westhill, I was kept informed of changing developments throughout my project, my calls were promptly returned, and conflicts were easily resolved.

1 2 3 4 5

Design

Westhill's design staff was knowledgable, professional and helpful. My calls were promptly returned, my expectations were met.

           1 2 3 4 5

Pricing

The propsal, invoices and written schedule were easy to understand. I was kept informed of schedule and budget changes.  The final price was fair for the value of work delivered.

1 2 3 4 5

Professionalism

Employees were clean, dressed professionally, used appropriate language, were courteous, helpful, responded quickly to questions and concerns, were able to answer my questions and worked to establish a long-term relationship with me.

1 2 3 4 5

Quality

High quality workmanship was delivered, my expectations were met, my property was respected, left clean and safe.  The punch list work was minimal and completed in a timely manner, creative solutions were offered for design obstacles.

1 2 3 4 5

Reliability

Work was done correctly and in a timely manner, there was a sincere interest in problem solving, the project was completed on time and within budget.

1 2 3 4 5

Overall

Westhill conducts business in an ethical way, following through on commitments.  Their service and workmanship met my expectations.  I would recommend them to my family and friends for their home improvements.

1 2 3 4 5


May we use your name as a reference? Yes No

May we use your photographs/comments (untitled or titled) of your project for advertising/website? Yes No


How would you rate our tradespeople?



Share your worst moment during the construction process.




In what way were you pleasantly surprised with your project?

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What recommendations would you have to improve our service?




Additional comments