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As a Design/Build company, Westhill Inc. is responsible for
customer satisfaction, both in the creative design and quality construction.
We strive to match the aesthetics of the home with your lifestyle.
We provide total responsibility for the entire project.
That means peace of mind for you, our customer.
What exactly is Design/Build?
Design/Build is a process in which the homeowner contracts directly with one entity that is to provide both design and construction services.
The Goal of Design/Build
The goal of the Design/Build process is to maximize the ability to meet or exceed the homeowners’ needs. We accomplish this by having the design and construction completed by using the talent of our in-house, unified, professional team. Our team consists of our Sales/Estimating Associates, Designer, Architect, Production crews and Administrative personnel, all working together for the best interest of our client.
Defining the Design/Build Process
We begin forming a relationship with the homeowner from the first contact. Following an initial brief telephone interview, a Westhill Sales Associate schedules a meeting to visit the home for a complimentary consultation to discuss the homeowner’s needs and desires. We learn about their family, lifestyle, dreams, vision and the budget allocated for the home improvements. This information is important when designing a custom made project. At this time we explain the Design/Build process in detail, along with information about our Designer, Architect and Lead Carpenters. Team requirements are determined at this point. References and a portfolio of our projects are also shared.
Preliminary Design & Estimate
Our Design Agreement is reviewed and authorized. The Sales Associate, Architect and or Designer meet with the homeowners to determine the scope of the project and take area measurements to create initial drawings designed to fit their lifestyle and accommodate budget parameters.
Development
Conceptual drawings are reviewed and defined. The design development is finalized for the exterior, floor plan and roofing.
The Construction Agreement, tailored specifically for the custom project is presented. Once the Agreement is authorized and a deposit is obtained, the plans are submitted to the appropriate municipal building department for approval. Permit drawings are prepared.
While waiting for permit approval, selections such as lighting, cabinets, flooring, appliances and paint are chosen.
Communication
Prior to job start, a Pre-Construction Meeting is held with the homeowners, Sales Associate, Operations Manager and the Lead Carpenter assigned to the project. Once construction begins, regular weekly meetings are held with the homeowners and Lead Carpenter to discuss the job progress and to answer questions. The Sales Associate, Architect, Designer and Operations Manager remain involved throughout the project and are frequent attendees at these meetings. They are all available to the homeowner by phone for the duration of the project. The scope of work, schedule and details are discussed.
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